Special Ops Paintball: Uggh...AVOID Zephr!!! - Special Ops Paintball

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Uggh...AVOID Zephr!!! www.zephyrpaintball.com Rate Topic: -----

#1 User is offline   SpudCrushr 

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Posted 10 December 2008 - 07:59 AM

Okay, so on 11/24 I ordered some stuff from Zephyr Paintball. Three items total, all were in stock. ONE week later I get an email saying one of the shirts isn't in stock and that I was to call them. I did and they said they'd send me a different shirt instead. Same day I get an email with a FedEx tracking number, and the subject said "Zephyr Sports Order 2008-11-62*** shipped". I look it up and the EST delivery date was 12/8...however FedEx said they had only received the shipping info. I checked the link again on the 8th, same thing. I called up Zephyr earlier in the day to ask them about the link. The lady that picked up said she would call FedEx to find out what was going on, then call me back. (I gave her my cell #) No call that day. I called again yesterday and told them the story again and that I didn't get the stuff. Once again they said they'd call FedEx then let me know what was going on. Waited all day, no call.

I'm getting pretty ticked at this point... It's looking like it will be a month+ total for this transaction to be completed. Plus I need the stuff for this weekend! At the time I didn't think I'd need to pay for faster shipping...


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Dear Jim Allen, This email confirms that you have paid ZephyrPaintball.com (sales@zephyrpaintball.com) $80.97 USD using PayPal. ((Date: Monday, November 24, 2008 3:31:37 AM))


Quote

Hello,
I' am sending you this email to let you know that we are "cusrrently" out of stock on the Dye 2007 royal ink t-shirt. we do have a "varity" of others to choose from. Please call us direct at 877-814-4297.
Thank you,
***** Zephyr Sports ((Date: Monday, December 01, 2008 2:11:58 PM))



Quote

Zephyr Sports 2008-11-62*** has been shipped. The tracking numbers appear below:
FDXG - 518355710302062 ((FEDEX said they only received the electronic info, nothing more))
Please be aware that it may take 24 business hours for your tracking numbers to be active. Items shipped on the weekend will not be active until Monday evening. ((Date: Tuesday, December 02, 2008 12:22:49 PM))



UPDATE (12/10/08):

I called Zephyr today at 830 when they opened. The guy told me he would call fedex and get back to me...well, I old him about the last 2 times I had heard that and explained the problem a little more. After hearing that he told me FedEx probably lost the box since their warehouse shipped it.

Next, I call FedEx and told them everything the guy from zephyr said... FedEx said they NEVER received the package, just the shipping info. (Like I tried to tell the people at zephyr)

So then I call Zephyr again and tell him what FedEx said. He then informed me that he had just gotten off the phone with FedEx and that his supervisor told him other people are having the same problem. Looks like Zephyr's warehouse is slacking.

So basically the warehouse printed the label and everything, but never shipped the stuff.

The guy I talked to also said he would call me back later today after they investigate the matter a little more. We'll see.... However, he seems more responsible than the lady I talked to the last couple days. He also said they lost a few customer service people and have been very busy as a result.


UPDATE (12/11/08):

No call yesterday, 3rd time they said they would. I called Zephyr again today and told them I wanted to talk to the manager. She said she would over-night my gear and call me back if she found anything else out.


UPDATE (12/14/08):

Looks like those morons lied again. I talked to the manager 3 days ago and she said they would overnight my gear. Weekend came and went...no gear.

They're going to get an ear full on Monday!


UPDATE (12/15/08):

Called again, talked to Steven. FINALLY someone willing to help me out! I explained the story for about the 7th time, and he said he'd call FedEx and get back with me. Guess what, he did call back. First time anyone from Zephyr did that.

He doesn't know what's going on, but he said he'll talk to his manager and try and ship out my order again.

Oh, and while this mess was taking place, it looks like another shirt I ordered is out of stock. So that means 2/3 items were out.... ATM I'm waiting for him to call me back with an update EDIT: Never got that call


UPDATE (12/17/08):

First call, the guy I had been working with wasn't there. Second call, I talked to the manager. She gave me a tracking number, only it was the same one I had 3 weeks ago...the one that had the problems. Well, I didn't have a PC in front of me to check it out. Got home, checked, and saw they were the same.


UPDATE (12/18/08):

Called and talked to the manager again. Told her about the number.. She said she'd research the problem and have someone check to see if my items were in stock. Oh, and she is suppose to call me back, "hopefully with in the hour".


UPDATE (12/22/08):

The manager never called me back to let me know if the dye shirt was in stock.

First call...manager was out and they said they'd have her give me a call once she got in.

No call...

I called back 3 hours later and they said she was on the phone with someone else and they'd have her call me back...that was half an hour ago. I'm calling back after one hour has passed.

EDIT:

3.66 hours later, she (the manager) called back. The dye shirt is only available in large (I'm a small/medium), and my 3rd choice t-shirt was out of stock, so I had to get it in a different color. Last week they offered me overnight shipping, but now they're saying it will go out Fedex ground. We'll see if they include the free shirt like they said. Wow, almost 100 bucks on 3 items and 2 of which aren't even what I want. I'm never ordering from them again! Seems 80% of the stuff listed on their website is out of stock...

UPDATE (12/26/08):

Still no indication my order has been shipped. I asked them to send me an email with the tracking number last time I called but they didn't. I'm going to call one last time to express my feeling then I'll be taking the matter up with the credit card company.

WORST SERVICE EVER!

This post has been edited by SpudCrushr: 26 December 2008 - 11:46 AM

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#2 User is offline   SpudCrushr 

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Posted 10 December 2008 - 08:04 AM

I know it's in the wrong section... Asked the mods to move it
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#3 User is offline   Z3R0 

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Posted 10 December 2008 - 08:31 AM

I've used Zephyr before and had no problems. And it was an $800 group order with my entire team.

It sounds more like a problem with FedEx than Zephyr... often I'll order something online and have similar things happen with USPS. It'll say "Electronic Shipping Info Received" and stay that way for a few days, and then all of a sudden it updates and tells me it's already at the border or something. I do think you're right though in that Zephyr isn't really communicating very well with you, but I don't think this entire ordeal is their fault.

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This post has been edited by Z3R0: 10 December 2008 - 08:33 AM

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#4 User is offline   SpudCrushr 

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Posted 10 December 2008 - 09:59 AM

@Zer0 - I thought this was a responsible business.. Never really heard anything else bad about them. At the same time, there is no reason I had to call them 3 times. It took me 10 minutes to (some what) resolve the problem, with the help of the guy I talked to today.




UPDATE (12/10/08):

I called Zephyr today at 830 when they opened. The guy told me he would call fedex and get back to me...well, I old him about the last 2 times I had heard that and explained the problem a little more. After hearing that he told me fedex probably lost the box since their warehouse shipped it.

Next, I call fedex and told them everything the guy from zephyr said... FedEx said they NEVER received the package, just the shipping info. (Like I tried to tell the people at zephyr)

So then I call Zephyr again and tell him what fedex said. He then informed me that he had just gotten off the phone with fedex and that his supervisor told him other people are having the same problem. Looks like Zephyr's warehouse is slacking.

So basically the warehouse printed the label and everything, but never shipped the stuff.

The guy I talked to also said he would call me back later today after they investigate the matter a little more. We'll see.... However, he seems more responsible than the lady I talked to the last couple days. He also said they lost a few customer service people and have been very busy as a result.

This post has been edited by SpudCrushr: 10 December 2008 - 10:06 AM

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#5 User is offline   alpha badger 

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Posted 10 December 2008 - 02:09 PM

yeah i've had some trouble with them too, though not this bad. i ordered a pair of invert pants that claimed to be in stock, long story short they were not and i was never informed until a week later....irritating cause i had a game day that i was planning too use them on about 5 daqys after the order was placed. they eventually showed up, but it really sucks when you are not immidiatly told of stock status. im glad specops does that at least!
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#6 User is offline   left handed 

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Posted 10 December 2008 - 06:47 PM

It does sound like FedEx happened to mess with your package. I've had nothing but A+ service from Zephyr, and I would suspect FedEx would be the culprit.

Did you get insurance on it?
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#7 User is offline   SpudCrushr 

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Posted 10 December 2008 - 08:13 PM

View Postleft handed, on Dec 10 2008, 09:47 PM, said:

It does sound like FedEx happened to mess with your package. I've had nothing but A+ service from Zephyr, and I would suspect FedEx would be the culprit.

Did you get insurance on it?


Read the first post. FedEx said they never picked anything up. The problem I have is that Zephyr took so long to tell me an item was out of stock, their rep lied to me twice, and no one knows where me stuff is! I need it this sat and I'm getting irritated.
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#8 User is offline   SpudCrushr 

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Posted 11 December 2008 - 09:52 AM

UPDATE (12/11/08):

No call yesterday, 3rd time they said they would. I called Zephyr again today and told them I wanted to talk to the manager. She said she would over-night my gear and call me back if she found anything else out.
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#9 User is offline   Scavies 

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Posted 14 December 2008 - 01:14 PM

Oh man. I have had trouble with them to. They better overnight it. I can't stand distributors.
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#10 User is offline   SpudCrushr 

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Posted 14 December 2008 - 01:27 PM

UPDATE (12/14/08):

Looks like those morons lied again. I talked to the manager 3 days ago and she said they would overnight my gear. Weekend came and went...no gear.

They're going to get an ear full on monday! :rolleyes:

This post has been edited by SpudCrushr: 14 December 2008 - 01:27 PM

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#11 User is offline   SpudCrushr 

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Posted 15 December 2008 - 05:49 PM

UPDATE (12/15/08):

Called again, talked to Steven. FINALLY someone willing to help me out! I explained the story for about the 7th time, and he said he'd call fedex and get back with me. Guess what, he did call back. First time anyone from Zephyr did that.

He doesn't know what's going on, but he said he'll talk to his manager and try and ship out my order again.

Oh, and while this mess was taking place, it looks like another shirt I ordered is out of stock. So that means 2/3 items were out.... ATM I'm waiting for him to call me back with an update
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#12 User is offline   lethalpanther 

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Posted 15 December 2008 - 08:19 PM

sorry to hear your troubles. the one time i used them was to get a jj ceramic. i was too lazy to track it, it arrived at my door a week later. so i guess sometimes they are nice and sometimes they kinda stink
It's only a game, you don't need to be afaid of anyone, except for ONE person. Its not the teenager with a marker worth more than your car. Its not the SPPL player with about 35 BPS firing rate. Its the 40 year old guy lying in a corner, taking a nap before the game begins. His camo will probably be old, and he will most likely be toting a pump. He's been playing since before you were born, and if he mentions how much he didn't like when he had to play with oil based paintballs, make SURE he is on your team. This guy is a ghost.-Match99
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#13 User is offline   SpudCrushr 

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Posted 18 December 2008 - 10:20 AM

UPDATE (12/17/08):

First call, the guy I had been working with wasn't there. Second call, I talked to the manager. She gave me a tracking number, only it was the same one I had 3 weeks ago...the one that had the problems. Well, I didn't have a PC in front of me to check it out. Got home, checked, and saw they were the same.


UPDATE (12/18/08):

Called and talked to the manager again. Told her about the number.. She said she'd research the problem and have someone check to see if my items were in stock. Oh, and she is suppose to call me back, "hopefully with in the hour".

EDIT: She called back 15 minutes later. Said 2 items are still out of stock, but she is offering to send me a free shirt for my troubles

This post has been edited by SpudCrushr: 18 December 2008 - 10:30 AM

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#14 User is offline   splntercell 

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Posted 18 December 2008 - 09:28 PM

View PostSpudCrushr, on Dec 18 2008, 12:20 PM, said:

UPDATE (12/17/08):

First call, the guy I had been working with wasn't there. Second call, I talked to the manager. She gave me a tracking number, only it was the same one I had 3 weeks ago...the one that had the problems. Well, I didn't have a PC in front of me to check it out. Got home, checked, and saw they were the same.


UPDATE (12/18/08):

Called and talked to the manager again. Told her about the number.. She said she'd research the problem and have someone check to see if my items were in stock. Oh, and she is suppose to call me back, "hopefully with in the hour".

EDIT: She called back 15 minutes later. Said 2 items are still out of stock, but she is offering to send me a free shirt for my troubles


If i was in your shoes if they didnt get it fixed soon i would demand my money back and take my business elswhere. That is just me though.
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#15 User is offline   methusaleh 

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Posted 19 December 2008 - 01:06 AM

Did you pay by credit card? If so, at this point I would call the bank to report a charge for goods not delivered. When the bank reverses the credit card charge, you can bet that will make your package magically appear overnight!!
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