Can I return anything?
You may return unopened and unused merchandise within 30 days of the original ship date. Certain products may not be returned for any reason, including paintballs and any washed or worn apparel item. If it is a Special Ops product with a warranty issue, please refer to the section "Can I return opened and/or used items?"
Can I return unopened and/or unused items?
Unopened and unused products returned for credit to your credit card will be subject to a 15% restocking fee. Merchandise must be returned complete with the entire original manufacturer's packaging, manual(s), blank warranty cards, miscellaneous parts and accessories. Incomplete returns will be subject to additional charges at our discretion or may be refused and returned at the customer's cost depending upon their condition.
Unopened and unused products returned for in-store credit will not be subject to the 15% restocking fee. However, merchandise must still be returned complete with the entire original manufacturer's packaging, manual(s), blank warranty cards, miscellaneous parts and accessories. Incomplete returns will be subject to additional charges at our discretion or may be refused and returned at the customer's cost depending on their condition.
Do not use the item's packaging as the shipping box; any item returned with damaged packaging or markings on the item's box will be subject to additional restocking fees at our discretion or may be refused and returned at the customer's cost depending on their condition.
Can I return opened and/or used items?
Non Special Ops Paintball products purchased from Special Ops Paintball may not be returned without the original packaging or in used condition.
Open or used Special Ops Paintball products may be returned under warranty. See the warranty section for details. Please call or email customer service for a return authorization number.
Can I return paintball markers?
Some paintball markers may not be returned to Special Ops Paintball. If the marker has been used, all repairs will be handled exclusively by the manufacturer. This includes, but is not limited to, Smart Parts and Airgun Designs. Part of the cost of these products includes warranty service from these experienced and qualified companies. If you send us your gun and we determine that we cannot accept it, we will contact you and either return it to you or forward it to the manufacturer at your cost for repair.
How do I return my product?
If you need to return something to us, you must call or email customer service to obtain a Return Authorization number. The RA number must be CLEARLY indicated on the package being returned. Returns received without an RA number may be subject to refusal. If we are unable to determine whom the item belongs to, it will be returned to the sender.
How do I exchange a product?
If you wish to exchange unused product you received for a different product, we will gladly place a new order for the replacement product for you when you call for your Return Authorization (RA) number. You then have two options for exchanging: we can charge the new order and ship out the replacement item immediately (we would then credit you for the returned item once it arrives in our warehouse), or you can request that we hold the replacement order for you until the returned product arrives. If you choose to have us hold your order until we receive your return, your return will be added to your Special Ops account as store credit. The new order will apply the store credit automatically. Any left over store credit will remain on your Special Ops account and will be available to use with your next order. If your new order costs more than your return, your credit card will be charged for the difference. If we have shipped you the correct item and you are returning it for exchange, you will be responsible for shipping charges. Please call or email customer service before returning any items so we can issue you a Return Authorization (RA) number.
What if I received the wrong product?
To report an incorrectly shipped order, please call or email customer service immediately. Claims will only be handled if reported within 5 business days of receipt of your package.
The exchange process for incorrect items shipped is as follows: when you return the incorrect item to us, we will credit your card back the full purchase price that was paid for the originally ordered item. We will also set up a new order for the correct item to be shipped out, and since your card is credited back when the incorrect item is returned, we will have to charge your card for the reordered item. We can charge your card for the new order and ship out the correct item immediately; we would then credit you for the returned item once it arrives in our warehouse. You can also request that we hold the replacement order for you until the returned product arrives. If you choose this option, your card will be credited for the returned product and charged for the replacement product on the same day.
If we have shipped you the incorrect item, we will cover the shipping costs on the reorder for the same shipping method that was originally ordered. For example, if you ordered 3-Day Select shipping on the original order, we will cover the costs of 3-Day Select shipping on your reorder.
We will gladly upgrade your shipping on the reorder to ensure that it makes it to you on a specific date if you are willing to pay the difference in shipping costs between the new shipping method and the original shipping method. If you have opened and used the incorrect item that was shipped to you, we may not be able to accept your return. If we do accept the return, a restocking fee to be determined upon our receipt of the product will apply.
What if I received somebody elses order?
In the event that you receive someone else's order, please call or email customer service at 866-396-6006 x2 for a Return Authorization (RA) number to return the items.
What if I received defective products?
Hard goods manufactured by Special Ops Paintball have a limited lifetime warranty against missing or defective parts. Soft goods have a limited 90 day warranty against manufacturer defects.
Used products not manufactured by Special Ops Paintball are not returnable. Most merchandise sold by Special Ops Paintball is warranted by its manufacturer to be free from defects for a limited period of time, usually at least 30 days. If you are unsure if the item you want to purchase is guaranteed against defects, please ask before ordering by calling or emailing customer service. All defective merchandise must be returned to the corresponding manufacturer for repair or replacement. It may be necessary for you to first contact the manufacturer for a Return Authorization (RA) number before returning defective merchandise. In most cases, the manufacturer will attempt to repair the item first. If the item is unable to be repaired to a "like new" condition, it will be replaced. Most manufacturers will not refund customers for defective merchandise.
If a non Special Ops product item is returned to Special Ops Paintball and is found to have been used or defective it will be immediately returned to you at your cost.
Paintball Manufacturer's Telephone Numbers
* 32 Degrees: 800-346-5615
* ADCO: 617-935-1799
* Airgun Designs: 847-520-7225
* APP: 888-608-7680
* Ariakon: 877-427-4256
* Armotech: 830-540-4200
* Brass Eagle: 800-861-6095
* BT: 260-424-9100
* CMI International: 619-670-1733
* Crossfire: 269-383-1111
* Custom Products: 480-539-4820
* Dead On: 866-332-3661
* Draxxus: 800-346-5615
* Dye: 858-536-5183
* Empire: 800-346-5615
* End Game: 407-739-7622
* Fire Fox: 307-789-9900
* Genex: 262-359-9248
* JCS: 800-518-2200
* JT USA: 619-421-2660
* Lapco: 858-693-0068
* Palmers Pursuit: 916-923-9676
* PMI: 847-233-9900
* Proteam: 904-439-3600
* Shocktech: 708-418-8008
* Smart Parts: 800-992-2147
* Tapco: 800-554-1445
* Tiberious Arms: 260-478-2500
* Tippmann: 800-533-4831
* Trinity: 818-565-0196
* VForce: 800-346-5615
* Viewloader: 800-650-3085
* Worr Games: 562-407-2898
* Q-Loader: 800-910-4522
Do paintballs or paint grenades come with a warranty?
Special Ops Paintball does not extend a warranty on paintballs or paint grenades. Special Ops Paintball is not responsible for any damage that occurs during the shipment of paintballs or paint grenades. All paintballs and paint grenades are carefully examined upon receipt in our warehouses and again before secure packaging takes place while filling your order. Transit handling and climate conditions can alter the quality of paintballs and paint grenades. Please take temperature changes into consideration when placing orders for paintballs and/or paint grenades. Be sure to thoroughly inspect all bags upon receipt of delivery. If there does appear to be damage to the paintballs you have one of two options:
1. If the boxes appear to be damaged it should be mentioned to the delivery agent and noted upon receipt. If this is the case, please call or email customer service to file a claim for the cost of the damaged products and shipping expenses incurred. Please photograph the package as you received it and have all packaging so we can use it to file the claim.
2. Cleaning paintballs is a fairly easy process. You will want to lay the paintballs out on an old towel (preferably white). Remove all of the broken casings and then slowly roll the paintballs with the palm of your hand using a circular motion and very light pressure. Next, transfer the paintballs to another towel and lift the four corners of the towel. As you lift the corners you can gently roll the paintballs back and forth for a few moments. Using the other side of the first towel you should repeat this process and then again on the second side of the second towel. You may need to repeat this process a few more times but this initial process should have them clean and ready to go.
This post has been edited by cheese dexter: 15 August 2008 - 09:03 AM