5 months after purchase, I have a final verdict on this product. Total junk.
The inside of the main compartment is spacious, yes. It fits a lot of gear. The side pockets fit a pair of boots on each side, in fact. However, here's the problem. In construction, they cheaped out on one of the most vital components. The zippers.
I've attached below two photos taken not more than 20 minutes ago of the zipper pulls on the lower compartment. A compartment, I might add, that they claim "holds enough clothes for several days" If all you wear is 1 pair of jeans and change underwear sparingly, this is not the case. Unless "several" means 3, in which case I'll buy that. But the problem is the zipper is made cheaply. One side zipper came off 4 months after purchase, but I could deal with it as the other side still worked. Tonight, the other zipper simply pulled off the teeth, and now the bag is completely useless as the bottom part will not close nor secure.
I could still use the bag, but I couldn't put anything in the lower area. It will fall out. Hence killing 30% of the bag's holding potential, not to mention making it impossible to pick up as the lower half will swing free on a hinge if it leaves the ground.
So I checked the website about returns, and I saw this :
Quote
We stand behind our products 100%. If, for any reason, Redz products do not perform up to specifications, or if there is a manufacturer defect in material construction, we will repair or replace the item free of charge, for up to 120 days from the date of purchase with a valid receipt. No refunds will be issued for warranties. Abused or misused products will not be accepted; please follow the care instructions on product tag or contact a Redz international for care instructions.
Customers wishing to utilize this warranty procedure must provide a copy of a dated receipt of purchase.
Customers wishing to utilize this warranty procedure must provide a copy of a dated receipt of purchase.
Seeing as I've been traveling to UTAH and back, the bag has scrapes and abrasions on it to constitute "abused". Not to mention that 120 days have passed since point of purchase, so they will not honor their warranty. I tried to contact the company several times and gained no response from them at all. So, in the end, I now have a bag that won't close, a company that won't respond, and a problem hauling my gear around.
For the same $150 I could have chosen other brands, but I chose the REDZ. I'm now regretting this decision. So, until further notice, I'll be using my 7+ year old JT gear bag that has not fallen apart, even after flying from coast to coast and having passport marks on it. In hindsight, I probably should have gone with Mantis or Empire.
So, in closing, if you're looking for a gear bag that lasts longer than 4 months, I would highly recommend you pass the "Redz" brand and go on to another. You'll be a lot happier.
-Tyger
Attached File(s)
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REDZZIPPER1.JPG (129.72K)
Number of downloads: 12 -
REDZZIPPER2.JPG (140.83K)
Number of downloads: 14

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