Paintball Retailer: Paintball Adrenaline Beware!
Posted 02 February 2007 - 09:10 PM
On 6/20/06, I placed an order with them for a Lapco Snapshot kit in Autococker threads. The website showed over 20 units in stock. Shipping was via UPS Ground. The order "processed" the same day (read: it was charged to my credit card), but I did not receive a tracking number or shipment notification. At this point, it has been nearly 2 weeks, and I have not received a tracking number or the item. It is worth noting that UPS Ground shipping from that part of the country takes only 3-4 days, so if they shipped it, it would have come in long ago. My first attempt to contact them resulted only in a message that they would send me a tracking number immediately. I never received any. My second and third attempts at contacting them have met with NO response whatsoever. I am now attempting to cancel my order with them, under threat of legal action. This is the absolute worst interaction I have ever had with any online retailer, of any kind. It is quite obvious that they are not acting in good faith, as they otherwise would not have charged my credit card until right before they shipped it.
i remember someone about to order from there...but never heard back from them.... not joking tho, they just prolly didnt reply to my emails
My blood flows green, I, am a dew drinker!
Posted 09 February 2007 - 08:43 PM
When i see you your in my cross hairs,but when you see me your looking over your sholder still wondering why that tree is waving at you. "Explosives slove everthing"-Sandy WBC I'm going for a Sunday drive Navy Seal Style
Posted 10 July 2007 - 01:28 PM
In early April, I ordered a Stiffi barrel for my A-5. Placed my order online through their site. Everything seemed normal at first. A week goes by...nothing. A week and a half, and I shoot them an email inquiring about the shipping status. Two weeks...no reply, so I call. I get an answering machine with a cutoff after 10 seconds of recording time. Called again, left the REST of my message. Emailed them again.
Three weeks...nothing. Emailed and called them demanding to know what was up.
Four weeks...I've had it. No communication at all from them, so I call HSBC and initiate a complaint and chargeback. The very next day, I get an automated shipment notification email from these shysters.
Well...I contemplate calling HSBC to cancel my complaint, but something makes me hesitate. I receive the package and yes, it is indeed a Stiffi...but it's threaded for a 98C instead of the A-5. My invoice and packing slip both list A-5 for the item, but the item itself is clearly marked 98C.
I called 'em up again, left numerous 10-second recordings, emailed them, and have to this day never received a response from them. The BBB has numerous complaints filed for 'em. I checked.
A few weeks ago, HSBC calls about my chargeback. They're insisting that I send the 98C barrel back to the store and ask the store to verify that they receive it.
Having heard no word from PBAdrenaline during this process, I told HSBC they can shove it...I'm not paying money to ship a mistake back to a business that I made an even bigger mistake in ordering from in the first place. If they cannot be bothered to contact a worried customer, what makes me think they'll contact a credit card company to verify that a customer returned merchandise to them?
So...bottom line, Paintball Adrenaline sucks. Worthless customer service and worthless fulfillment. Beware!
Erm...anyone want a mint-condition 14" Stiffi one-piece for a 98C?