Special Ops Paintball: Order Status Definitons... Please read before posting! - Special Ops Paintball

Jump to content

Page 1 of 1
  • You cannot start a new topic
  • You cannot reply to this topic

Order Status Definitons... Please read before posting! What you need to know from "fraud to backorders" Rate Topic: -----

#1 User is offline   Madsina 

  • Special Ops Gangster!
  • PipPip
  • Group: Members
  • Posts: 190
  • Joined: 19-July 06
  • Gender:Male
  • Location:Utah
  • Brigade Name:Madsina

Posted 07 December 2006 - 03:37 PM

Here is a list of order statuses and what they mean. They are in order of how a order is processed from start to finish. With the exception of declined statuses which can appear at a few sections of an order. If you have a question about your order status and this doesn't answer sufficiantly, feel free to ask in the appropriate section.

“Automatic CC Auth”: Your credit card is going through a mandatory authorization with your credit card company or bank.

“Fraud”: This is just an extra security precaution when you place multiple orders using the same credit card in a short period of time. This just helps us prevent fraud orders, this is not a huge deal at most it will add an extra hour or so for your bank to authorize the card. The ending result gets a human review rather than a computer automated review.

“Reg Address Verification”: We are authorizing the credit card by matching the billing address entered by you or one of our reps (if it was a phone order) with the address your bank or credit card company has.

“Reg Order Ready To Process”: We got the order and all the credit card info has been authorized. Our shipping dept. is pulling the items and getting it ready to ship out.

“In Warehouse”: Your order is all packed up and ready to ship. All our shipping dept. needs to do is slap a shipping label on it and get it out the door.

“Shipped Complete”: Your order has shipped out from our warehouse. A tracking number should have been sent to your e-mail. If you did not receive it feel free to call, e-mail or post on the forum with your order number and one of our reps will be happy to get you, your tracking number.

“Canceled”: This one is pretty self-explanatory. Your order has been canceled by the person who ordered it.

“All Back ordered”: Your order has some items that are on back order, and since you chose to have your entire order held until everything is in stock it is being held until everything is in stock. If you would like to change this, please give one our reps a call at 866-396-6006 and they will be happy to change it out for you.

“Partially Back ordered”: Some of the items on your order were out of stock, therefore they went on a backorder and everything else that was in stock has already shipped out. As soon as we receive the back ordered items they will be shipped out to you.

“Reg Declined”: The bank did not give us an authorization to hold the funds from your account. Most of the time, its a credit card number or expiration date entered incorrectly. The best way to solve this is to give us a call at 866-396-6006 and one of our reps will be happy to verify the info and re-submit the order.

“CC/In Warehouse Declined”: Between the time we authorized the card and tried to pull it to ship the order out, your bank would not let us pull the funds. Again this one can be quickly resolved if you call one of our reps at 866-396-6006 and they can re-submit the order therefore we can get your items out to you.

Held For Manager Review: On orders with either custom vests or dog tags. Since they are custom the order needs to be released manually by one of our managers. This status should only show up for 2-3 days at the most.

This post has been edited by Madsina: 04 January 2007 - 02:11 PM


Share this topic:

Page 1 of 1
  • You cannot start a new topic
  • You cannot reply to this topic

1 User(s) are reading this topic
0 members, 1 guests, 0 anonymous users